Tournify: Frequently Asked Questions

Frequently Asked Questions

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General Coronavirus Payments Team management Format Schedule Public website and slideshow Results

What can I do with Tournify?

Tournify supports your sports or eSports tournament. As an organiser, you are able to easily manage the teams, create a tournament format, set up a match schedule and process all results. The athletes and spectators are updated via a tournament website you set up in minutes. Your custom and unqieuly generated website by Tournify contains the schedule, scores and standings.

Do I need an account to use Tournify?

If you want to organise a tournament, you need to register and create an account. By doing so, you can save your tournament and restrict access to others. We only ask for your name and email when registering, and you can pick a password. Participants to the tournament and other viewers can follow the tournament online without an account.

How many people can be logged in to one account at the same time?

There is no limit to that. You can share your login credentials with other organisers. You can also work with multiple accounts on the same tournament, by adding extra accounts as administrators on the Participants page. There is also the option to share login links with referees and teams, so they are able to report scores via the tournament website - without the need of creating an account.

Do I need internet to use Tournify?

Yes, you need an internet connection and a modern browser. You can use Tournify on ony device (pc, laptop, tablet). We recommend using Google Chrome.

Can I download an iOS/Android app?

No, we don't have an official app (yet). However, the web apps (both the tournament manager and public website) run perfectly on your smartphone.

I'm missing a feature or support for my sports. Can I report this somewhere?

Yes please! We love to know which features you would like to see added to Tournify. Therefore, we created a dedicated feature request page at www.tournifyapp.com/manage/features. On this page you're able to vote or comment on ideas of others or add your own!

Didn't find your answer? Contact us here.

What happens if my tournament has to be canceled or rescheduled?

If you've upgraded your tournament but your tournament can't take place on the selected date, you can simply move the date to another time in the future. This service is provided with not extra cost. We always perform a manual check to see if the tournament actually took place, before it is locked. If the tournament didn't took place, we won't lock your tournament and you can use the upgrade at any other time. If you have any questions, don't hesitate to contact us.

Didn't find your answer? Contact us here.

How do I upgrade my tournament to a Pro, Worldclass or Legendary package?

You can easily do this online. Start with a free tournament and press the upgrade button on het top menu. Proceed with the online payment and your upgrade will be activated immediately once the payment is confirmed. We support Creditcard and Paypal, among many local payments methods.

When will my update expire?

An update is valid for one tournament. Afterwards, your update expires and you need to purchase a new upgrade if you want to make use of all features of Tournify again. You are able to view your past tournaments at all times, but can't make any modifications once it has finished.

Can I upgrade from the Worldclass to the Legendary package later on?

Of course you can. If you have more participants or teams than expected, you can always upgrade later on. You only pay the difference in price between the packages. Just send us an email to info@tournifyapp.com and we are happy to help you out.

Can I take a subscription?

Sure! If you organise ten or more tournaments each year, a subscription might be better value! Please request the brochure at tournifyapp.com or contact Abel Menkveld by sending your mail to abel@tournifyapp.com to discuss the possibilities.

Didn't find your answer? Contact us here.

Which team details can I keep track of in Tournify?

That's up to you. The only required field is the teamname. Use the 'team information' section on the top of the Teams page to add custom fields. We have multiple options available for you, like a logo or country, but you can also add your own columns. You're also able to add individual players to teams, enabling you to track statistics like goal scorers during the tournament.

Can I import teams?

Yes, you can. Click the 'add team' button and choose 'multiple teams'. Put each team on its own row. Use this section to paste a list from Excel as well. Extra columns will be automatically imported. Make sure the order of the imported columns is equal to the table in Tournify.

Can I export teams?

Yes, you can. Click the 'export teams' button on the Teams page and an Excel document will be generated, including all the teams. All custom fields selected at 'team information' are included in the export and each division gets its own sheet in the export.

I'm dealing with multiple age groups or playing levels, how do I handle this?

We created the option 'divisions' to allow for a tournament with multiple groups. Manage the divisions on the General page. Each division has its own teams and format.

You're talking about teams, but my tournament has individuals. Is this an issue?

Not at all. Go to Participants > Teams and switch to an individual sport at the 'Team information' section. This will change all the naming from 'teams' to 'players'.

Didn't find your answer? Contact us here.

Which tournament formats are available?

You can choose for one of the standard layouts (group stage, group & knockout stage, knockout stage) or create your own format. A format consists of (a combination of) groups (round robin), brackets (single elimination) and/or single matches in one or multiple tournament stages. The flexible editor allows you to create almost every possible format. We don't support the Swiss-system or double-elimination brackets at this time.

Do I need to assign exactly 4, 8, 16, 32 or 64 teams to a bracket?

That isn't necessary. You're also able to assign 'byes' to some of the spots. A team with a bye will proceed to the next round without having to play. If you start your tournament with a group stage but you don't have enough room for all second or third-placed teams in your bracket, you can choose to allow some of the best second-placed or third-placed teams to proceed. These best-placed teams are determined across all groups based on the number of points obtained and goal difference.

Didn't find your answer? Contact us here.

How do I create a match schedule?

Start by adding pitches and use the Planner tool on the right of the Schedule page to select the groups, brackets, or single matches you want to plan. You can also manually drag and drop matches from the 'Not planned' list to a pitch. Set the match duration to create your perfect schedule. On the bottom of each pitch you'll find an option to add a break or event to the match schedule.

How do I remove a match from the schedule?

You can drag a match to the 'Not planned' list in the sidebar on the right of your screen.

Can I reverse the home and away team of a match?

Yes, click on the edit pencil icon next to a match to do this.

Can I export the match schedule for print?

Yes, you can. Although the public website and slideshow are the best way to present your tournament, it can still come handy to have a printed version at hand. Please go Results > Export > Match Schedule to create a PDF.

Didn't find your answer? Contact us here.

Can I display my own logo?

Yes, if you've purchased on of the upgrades you are able to customise the public website and slideshow by uploading your own logo. We recommend choosing a transparent PNG file.

Can I change the background image or color?

You can upload your own background image if you've purchased one of the upgrades. We recommend uploading an imagesize with minimum dimensions of 1280x720 px. You can use free tools like Canva.com to easily get your images the right size.

Can I list my own sponsors?

Yes, you can show sponsor logos on both the public website and slideshow. Go to Presentation > Design to upload the logos. Next to this, you're also able to add sponsor logos to a pitch, location, division or group. To use this functionality you need to upgrade your tournament to one of the paid packages.

Can I change the blue color of the tournament website and slideshow?

You can pick your own color once you've upgraded your tournament to one of the paid packages.

How do I present my tournament on a big television or using a projector?

You can do this with the Tournify slideshow. Go to Presentation > Slideshow to create your own slides. There are many widgets you can add to the slides: groups, brackets, single matches, upcoming matches, latest results, sponsors, images, ranking, or text.

Didn't find your answer? Contact us here.

How is the ranking determined when two or more teams are equal on points in a group?

By default, the ranking in a group is determined as follows: 1. Number of points obtained 2. Goal difference (number of goals scored minus the number of goals conceded) 3. Number of goals scored 4. Direct games (head to head) 5. Drawing of lots You have the option to set the direct games (head to head) as the first tiebreaker after the number of points obtained. To change this go to General > Group ranking.

What should I enter when a match ends in a draw during the knockout stage?

Enter the draw first. Since there always has to be a winner, the app asks you to verify who won the match.

How do I proceed to the next tournament stage?

You can view the tournament progress on top of the Results page. Click on Start to begin the next phase/stage of a division. You'll then first get to see an overview of the results and how the teams proceed into the next phase. You can verify or alter this before confirming.

Didn't find your answer? Contact us here.

How can we help you?

Send your question via WhatsApp to +31 (0)20 211 71 09.

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Frequently Asked Questions

What can I do with Tournify?

Do I need an account to use Tournify?

How many people can be logged in to one account at the same time?

Do I need internet to use Tournify?

Can I download an iOS/Android app?

I'm missing a feature or support for my sports. Can I report this somewhere?

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